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BLACK | LAKES PRIVACY POLICY

 

Our contact details

Name: BLACK | LAKES

E-mail: Info@BlackLakes.com

 

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You signed up for The BLACKLIST

  • You signed up for access to the BLACKLIST Forum

  • You purchased goods from our webstore

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about BLACK | LAKES, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@blacklakes.com

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How we store your personal information

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Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

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Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.Please contact us info@blacklakes.com if you wish to make a request.​

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How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@blacklakes.com

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You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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ORDERS FROM THE WEBSTORE

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BLACK | LAKES thank you for your support by buying goods from our webstore. Please note that:​

  • Your purchase will always be sent out as soon as possible

  • Your purchase will always be sent in appropriate packaging.

  • Where goods are available to pre-order, this will be made clear in the description for the product

  • Track & Trace is available for all orders. 

  • We are unable to replace missing deliveries where Track & Trace was not opted for. 

  • Refunds are available but we are unable to cover the cost of the return postage. 

  • For more information about your order, please contact info@blacklakes.com 

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